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Still in Survival Mode?

Stop whining and get busy!

Barbara Burke
Barbara Burke Feb 17, 2012 at 09:00 AM

You don’t have to have a title to be a leader. Informal leaders can be change makers.You just might go postal if you hear management’s “do more with les...read full story

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A Gift Card or a Compliment?

Which one would you rather get?

Barbara Burke
Barbara Burke Nov 26, 2010 at 09:00 AM

Imagine that a friend asked for your advice about how to repair his troubled marriage. He shares his strategy for saving his marriage. “I thought I’d take her...read full story

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Would You Fire Your Boss?

If you said yes, you’re not alone!

Barbara Burke
Barbara Burke Oct 02, 2010 at 10:00 AM

Would you fire your boss? Many employees would if they could. Results from a Gallup Management Journal survey reveal that 24 percent of employees would fire their boss if...read full story

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The Whac-A-Mole Metaphor of Life

When carefully-crafted plans go kaput!

Barbara Burke
Barbara Burke May 29, 2010 at 10:00 AM

In my early days as a supervisor I was naive to think that if my team could just get through the latest crisis, we'd finally be able to settle into a nice, easy pace. As ...read full story

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From Chaos to Calm

A tribute to all customer service reps.

Barbara Burke
Barbara Burke Feb 01, 2010 at 09:00 AM

One Monday, after working as a customer service rep at Mighty Power for about two months, I finally cracked. The morning started out with Jake and me arguing about money....read full story

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