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Contributor Barbara Burke


Barbara  Burke
Barbara Burke
Barbara Burke is an internationally known consultant, speaker, and author specializing in the “people side” of customer service management. At the core of her philosophy is the belief that exceptional customer service is only possible when the employees providing the service feel valued and engaged. In the last 25 years, thousands of front-line employees and their leaders have benefited from her innovative training programs. Her clients include Honeywell, Progress Energy,Alltel, Microsoft, Estée Lauder, Target Corporation, Portland General Electric, the State of Minnesota, the State of Pennsylvania, Procter & Gamble, Cox Communications, Vertex, Time-Warner, and Austin Energy. Call (507) 663-7232 for more information about her inspirational keynotes and seminars.



Still in Survival Mode? You don’t have to have a title to be a leader. Informal leaders can be change makers. You just might go postal if you hear management’s “do more with... Comments
A Gift Card or a Compliment? Imagine that a friend asked for your advice about how to repair his troubled marriage. He shares his strategy for saving his marriage. “I thought I’d... Comments
Would You Fire Your Boss? Would you fire your boss? Many employees would if they could. Results from a Gallup Management Journal survey reveal that 24 percent of employees... Comments


A Modern Day Fable The Napkin The Melon & The Monkey by Barbara Burke How to Be Happy and Successful by Simply Changing Your Mind This modern-day fable shows u


The Napkin The Melon & The Monkey
The Napkin The Melon & The Monkey

As a customer service agent, Olivia has been trained to handle irate customers in a calm, professional manner. But one day she loses control and yells back. Terrified that she'll be fired, she seeks o

The Napkin, The Melon & The Monkey
The Napkin, The Melon & The Monkey

This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens, we can get better outcomes if we stop to see situations cle